92ab Privacy Policy – How We Protect Your Data

1. What Information We Collect

When you register and use your 92ab account, we collect information that falls into the following categories:

We do not collect any information that we do not need for the purposes described in this policy. If we require additional information at any point — for example, during an identity verification check — we will tell you clearly what is needed and why.

2. How We Use Your Information

The information we collect is used specifically for the following purposes. We do not use your data for anything outside of these stated purposes without your knowledge:

• Account management: Creating and maintaining your 92ab account, verifying your identity, and managing your PKR balance.
• Processing transactions: Handling deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, or card — accurately and on time.
• Platform security: Detecting and preventing fraud, duplicate accounts, abuse of promotions, and any activity that violates our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and managing any responsible gaming requests such as self-exclusion or deposit limit changes.
• Improving the platform: Analysing aggregate, anonymised usage data to understand how players navigate 92ab and to improve the overall experience for Pakistani users.
• Compliance: Meeting our obligations relating to age verification, identity confirmation, and responsible gaming requirements.
• Communications: Sending you service-related notifications — such as transaction confirmations, account updates, or important policy changes — to your registered mobile number or email address.

We do not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Your data stays within the 92ab ecosystem except where a specific, necessary sharing arrangement is described in this policy.

3. How We Handle Payment Data

All financial transactions on 92ab are conducted in PKR. When you make a deposit or request a withdrawal, the following applies to your payment data:

• Your JazzCash or Easypaisa mobile number, bank account number, or card details are used solely to process the specific transaction you have requested.
• Payment details are transmitted using encrypted connections. We do not store full card numbers or full bank account details in a retrievable plain-text format.
• Transaction history — amounts, dates, and payment method type — is retained as part of your account record for the purposes of dispute resolution and balance verification.
• Withdrawals are processed only to a payment method registered under your own name and linked to your verified 92ab account. This protects both you and the integrity of the platform.
• 92ab does not initiate any payment without an explicit request from you through your authenticated account session.

If you believe a transaction on your 92ab account was not authorised by you, contact support immediately through the platform. Do not share your account credentials with anyone — unauthorised access resulting from shared passwords is not covered as a platform security breach.

4. Cookies and Tracking Technologies

92ab uses cookies and similar technologies to keep the platform functioning correctly and to understand how it is being used. Here is a plain-language summary of what that means:

• Essential cookies: These are required for the platform to work. They keep you logged in during your session, remember your language preference, and ensure the platform loads correctly on your device. You cannot opt out of essential cookies without breaking the platform's core functions.
• Analytics cookies: These track aggregate, anonymised behaviour — for example, which sections of the platform are most visited, how long sessions last, and where players tend to leave. This data helps us improve 92ab. No personally identifiable information is associated with analytics data.
• Security cookies: These help detect unusual login patterns, multiple sessions from different locations, and other signals that may indicate unauthorised access or fraud.

We do not use third-party advertising cookies. 92ab does not participate in cross-site tracking or retargeting programmes. Cookies set by 92ab are scoped to the 92ab.app domain only and are not accessible to external parties.

Most browsers allow you to control cookie settings. If you block all cookies, some platform features — including staying logged in — will not work correctly. We recommend keeping essential cookies enabled for a smooth experience.

5. When We Share Your Information

We do not sell, rent, or trade your personal data. The limited circumstances under which your data may be shared with third parties are as follows:

• Payment processors: When you make a deposit or withdrawal, the relevant payment provider — such as JazzCash, Easypaisa, or your bank — will receive the transaction details necessary to complete that payment. Their handling of your data is governed by their own privacy policies.
• Identity verification services: Where we are required to verify your identity before processing a withdrawal or completing account setup, we may use a third-party verification service that cross-references the details you provide. These services are bound by strict confidentiality obligations.
• Technical service providers: Companies that provide infrastructure, hosting, or support services to 92ab may have limited, controlled access to platform data as part of their service delivery. They are not permitted to use this data for any purpose other than providing that service to 92ab.
• Legal requirements: In the event that 92ab receives a valid legal request for information — for example, in connection with a fraud investigation — we will comply with that request to the extent required. We will notify the relevant account holder where we are legally permitted to do so.

In all cases, data sharing is limited to what is strictly necessary for the specific purpose. We do not share betting history, account balances, or personal contact details with any party that does not have a direct operational need for that information.

6. How We Protect Your Data

92ab takes data security seriously. The following measures are in place to protect your personal information:

• All data transmitted between your device and the 92ab platform is encrypted using standard TLS protocols. This covers login, deposits, withdrawals, and all account activity.
• Account access is protected by password authentication. We strongly recommend using a password that is unique to your 92ab account and not shared with any other service.
• Our systems are monitored for unusual access patterns, including multiple failed login attempts and logins from unfamiliar devices or locations.
• Access to player data within the 92ab team is restricted on a need-to-know basis. Support staff can access account information necessary to assist you, but cannot access full payment credentials or modify account balances without a verified reason.
• We conduct regular reviews of our security practices to identify and address any vulnerabilities in the platform.

No online platform can guarantee absolute security. If you suspect your 92ab account has been accessed without your authorisation, contact support immediately and change your password. Acting quickly significantly reduces the risk of any further unauthorised activity.

7. How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period after account closure to fulfil the following obligations:

• Active accounts: All personal, payment, and activity data is retained for the duration of your account's active life on the platform.
• After account closure: Transaction records and identity data may be retained for a period after closure to support dispute resolution, fraud investigation, or compliance with any applicable record-keeping requirements.
• Self-exclusion records: If you self-exclude from 92ab, a record of that exclusion is retained even after the exclusion period ends, to help prevent re-registration during a period when you have asked not to be contacted.
• Support correspondence: Messages exchanged with the 92ab support team are retained as part of your account record for quality assurance and dispute history purposes.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Your Rights Over Your Data

As a registered player on 92ab, you have the following rights regarding your personal data:

• Access: You can request a summary of the personal data 92ab holds about you at any time by contacting support through the platform.
• Correction: If any of your personal details are inaccurate — for example, a misspelled name or incorrect contact number — you can request that these be updated.
• Deletion: You can request the deletion of your personal data. Where deletion is possible without conflicting with our legal obligations or active dispute records, we will action this request promptly. Note that some data — such as transaction records — may need to be retained for a period even after a deletion request.
• Objection to processing: If you believe your data is being processed in a way that is not consistent with this policy, you can raise an objection through support and we will review the matter.
• Account closure: You can request the permanent closure of your 92ab account at any time. Any available balance will be returned to your registered PKR payment method following standard verification procedures.

To exercise any of these rights, reach out to the 92ab support team through the platform. We aim to respond to all data-related requests within a reasonable timeframe. Where a request is complex or involves a large volume of data, we will let you know if additional time is required.

9. Children and Minors

92ab is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If during account verification or routine review we determine that an account belongs to a minor, the account will be closed immediately and any associated balance will be returned in accordance with our standard procedures.

If you are a parent or guardian and believe a minor has registered on 92ab, please contact support through the platform with details so we can investigate and close the account promptly. We take the protection of minors seriously and act on all such reports as a priority.

More information on the tools available to help prevent underage gambling — including parental controls at the device and network level — is available on our Responsible Gaming page.

10. Changes to This Privacy Policy

92ab may update this Privacy Policy from time to time. When changes are made, the updated date at the top of this page will reflect when the new version came into effect. For changes that materially affect how your data is collected or used, we will provide advance notice through an in-platform notification or via your registered contact details.

Continuing to use the 92ab platform after a policy update is considered acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and request account closure before the changes take effect.

We recommend reviewing this page periodically so you are always aware of how your information is being handled. If you ever have a question about something in this policy, the FAQ page covers common questions, or you can contact support directly.